Get in Touch with Best Payout Casinos
This page explains how to reach the editorial team behind Best Payout Casinos and what we can realistically help with.
How to Contact Us
Send your message to [email protected]. Our team reads every message and aims to reply within two to three working days, though this is a target rather than a guaranteed turnaround.
What You Can Write to Us About
- A correction to a tested RTP or payout percentage figure you believe is inaccurate
- An outdated withdrawal time -- for example, if a casino's e-wallet speed has changed since our last test
- A bonus term or wagering requirement that no longer matches what the operator publishes
- A broken link anywhere on the site
- A partnership or editorial enquiry
- A data request under our privacy policy
What We Cannot Help With
Our team publishes independent reviews and cannot access, view, unlock, close or refund any casino account. We do not mediate disputes between players and operators, and we cannot act on your behalf.
If you have an account issue, contact the operator's support team directly. If that does not resolve matters, escalate to the operator's approved Alternative Dispute Resolution (ADR) provider, whose details must be listed in the casino's terms and conditions under UKGC rules.
Gambling Support
If you are concerned about your gambling, free and confidential help is available right now.
- BeGambleAware -- advice and support at www.begambleaware.org
- GamCare -- free helpline on 0808 8020 133, available 24 hours a day
- GAMSTOP -- free self-exclusion across UKGC-licensed casinos at www.gamstop.co.uk